OneLink
Duke OneLink is a service that allows alumni, friends, and other members of the Duke community to sign in to select Duke online systems. OneLink requires registration to associate your OneLink credentials with a new or existing Duke account. You can register using either:
- OneLink External: Link your Duke identity to a social account (Google, LinkedIn, or Yahoo). Duke will not associate other social account information with your Duke record.
- OneLink ID: Create a separate username and password specifically for OneLink-supported services.
OneLink is used to access various Duke services, including some graduate/professional admissions programs.
For more detailed information, you can visit the Duke OneLink FAQ page.
OIT Service Desk Contact Information
If you need further assistance, you can get help by calling or visiting the IT Service Desk:
- Phone: (919) 684-2200
- Email: help@duke.edu
- Emailing will open a customer support ticket for you. If you have already emailed, called, or visited in person, a service ticket has been opened for you.
- In Person: Visit The Link located on the lower level of Perkins Library on West Campus.
Service Desk Hours:
|
Phone Support |
In-Person Support at The Link |
Email Support |
|
Monday - Thursday: 24 hours |
Sunday: 3 p.m. - 10 p.m. |
Monday - Thursday: 24 hours |
|
Friday: 12 a.m. - 5 p.m. |
Monday - Thursday: 8 a.m. - 10 p.m. |
Friday: 12 a.m. - 5 p.m. |
|
Sunday: 3 p.m. - 12 a.m. |
Friday: 8 a.m. - 5 p.m. |
Sunday: 3 p.m. - 12 a.m. |
- Hours are in Eastern Time Zone.
- Requests sent on Saturdays will be responded to by agents on the next shift on Sunday.
Having trouble with OneLink?
If you successfully log in to the OneLink test page, your Duke OneLink account is working as expected, but there may be an issue with the service or application you're trying to log in to. Please contact the service or application owner to further troubleshoot.
Reset your password or retrieve your OneLink ID here.
Action: Contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Use the account lookup tool to see if you have an existing account.
After submitting your information to register, your request is in one of the following states:
Invitation has been sent.
Action: Check the email address you provided at registration to finish creating your OneLink ID. Check your spam or junk folder. If you still cannot find the email, please contact OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Account request is in a pending state. The request matched multiple existing records and is being reviewed by an analyst.
Action: If you haven't received an invitation email 24 hours after you register, contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Account request has been matched to an existing account, but no verified email is on file.
Action: Contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Account request has been matched to an existing account, but the email is not your email address or is one you no longer have access to.
Action: Contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Action: Contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu.
Contact the OIT Service Desk at https://oit.duke.edu/help, call (919) 684-2200 or email at help@duke.edu and be ready to provide the information you used to register and/or your OneLink ID, as well as screenshots of any errors you received.
When contacting OIT Service Desk please include the following information to help expedite the resolution of your issue:
- Full name
- Date of birth
- If applicable:
- Email address or social account used to set up your OneLink
- Email address on your application
- Application URL and program you are applying to
- Mailing and current postal address
Providing this information is useful because many people have the same name and date of birth, and it helps the support team to accurately identify your account and assist you more efficiently.