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December 15, 2021

December 15, 2021

Important News regarding Wednesday down-time and this weekend’s updates (Please review this carefully)

There are two very important actions occurring in the next several days in DukeHub.

  • DukeHub will be down for maintenance today, Wednesday, December 15 from 9:00PM to 11:00PM.

    • This action is absolutely critical for the security of our system and must be done. After consulting with offices on campus, we have selected this time because it will create the least impact to our users.
    • Further information about how this vulnerability is impacting institutions, companies and governments around the world.

  • The larger annual update, scheduled for Saturday, December 18 and Sunday, December 19, will proceed as planned.

    • This means that DukeHub will be inaccessible for all of the upcoming weekend. Just as with the patches for the Log4J vulnerability, the weekend updates are required and will further protect Duke and the Duke community’s data.
    • SISS will send a daily update each morning to keep you aware of any changes, or you can refer to our Alerts page.

 

Production Systems

Currently, all production systems (the ones we use each day) are online. This includes the following:

  • DukeHub – Functioning as normal, with some issues reported below.
  • Tableau – Functioning as normal.
  • Perceptive Content – Functioning as normal.

 

Additional Details

Non-Production Systems (These include our development and testing environments. Most users do not access these systems.)

  • Resolved!! – Non-Production systems are back online. Please note, additional patches will be applied in TST and UAT throughout Wednesday, so it is possible that users might be knocked out at different points throughout the day.
    • Duke OIT has applied the patches sent by Oracle, the primary vendor for the systems that run DukeHub to our non-Production environments. These have been applied to all environments (including DEV, TST and UAT), and we are working to verify system security and stability. Once verified, we will apply these fixes to Production. We will keep users posted as to the timing of these updates.
  • Tableau TST remains offline.

 

Additional/Secondary Issues

Users have reported several different issues in PRD. These issues may be related to work being done to update our system. Importantly, we believe the downtime scheduled this evening will correct most, if not all, of these issues.

 

We are aware these issues pose a real inconvenience to our users. All of these problems are being reviewed, and our OIT partners are working to determine a cause and fix.

Thank you for your understanding in this matter.    If you have additional questions please feel free to email SISSOps