ImageNow Issues/Incidents

ImageNow "Power User" Guide to reporting issues/incidents

To aid the recipient in prioritizing your email among the others received, please be sure to include the priority in the subject line of your email.  Identify the priority as one of the following: 
Minor
Normal
Major
Critical
Blocker
Include the following elements in the body of your email:
  1. Briefly describe the problem or issue. Include as many specific details as is necessary to illustrate the situation.
  2. Identify and explain what you (as the Power User) and others have done to problem-solve the situation.  Provide screen shots as applicable.
  3. Identify a projected date by which the problem needs to be resolved.
  4. Send the message with the priority in the subject to siss-imaging@duke.edu
priority table